TRUST GHOST HUNTER TOURS
Terms & Conditions
TERMS AND CONDITIONS
These Terms will govern your use of the Website. Please read these Terms carefully and make sure that you understand them, before ordering any Events or Events or Products from the Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Events or Products from the Website.
We may amend these Terms from time to time as set out in clause 6. Every time you wish to order Events or Products, please check the Website for the latest Terms to ensure you understand the terms which will apply at that time.
1. INFORMATION ABOUT US OR YOU
1.1. We operate the online Website available at (as amended by us from time to time) (the “Website”). We are The Switch Organiastion Limited, a company incorporated and registered in England with company number 7031545, whose registered address is 1 Whitby Court, Parkhurst Road London England N7 0SU
1.2. If you wish to contact our customer service team, please refer to the methods and details on the Contact Us page of the Website
1.3. When making any Order or request to us you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your Order or request and that there are sufficient funds to cover the cost of the Events or Products requested. It is your responsibility to inform us of any changes to these details as soon as possible. No persons under the age of 18 are permitted to attend any events with Ghost Hunter Tours except events that are designated suitable for a younger audience which we run from time to time. Nor are women in their Third Trimester(pregnancy)
2. OUR EVENTS & PRODUCTS
2.1 All Events or Products are purchased by us, prior to delivery to you, from either the owner of the relevant trade marks in the Product (the “Brand Owner”), or their licensee, or from a wholesaler who has purchased the Events or Products after they have been put on the market in the European Economic Area by, or with the consent of, the relevant Brand Owner.
2.2 Whilst we try to make sure that the display and description of the Events or Products on the Website is materially accurate, please note that we cannot guarantee that your computer's display of the colours accurately reflect the actual colour of the Events or Products. The images of the Events or Products on the Website are for illustrative purposes only and any Events or Products you order may vary slightly from those images. There are a number of locations that due to their design or age that are clearly not suitable for guests with disabilities. At Ghost Hunter Tours we aim to make as many of our events as accessible as possible and we have to abide by the Health and Safety regulation set out at each venue. To ensure all guest are kept safe.
3. If you or someone in your group are disabled or suffer with mobility issues, please call us first before booking on 07724364333 and we will do our best to assist/ cater for your needs. We always have a can-do attitude towards getting people able to attend and will help in every way possible.
3.1 WARNING: Choking hazard- Some of our Events or Products contain small parts and detachable pieces which are not suitable for children under 3 years. Some or Products are also dispatched in plastic packaging and should not be left with children unsupervised. It is important that each client is aware that they attend the events at entirely their own risk. Ghost Hunter Tours accept no liability whatsoever for any accident/incident/injury to a client however it may be caused.
3.2 All clients should act in a responsible manner and respect the needs of others. You will not cause harm or injury to anyone else or put yourself or anyone else in danger. You will respect the nature of the event and behave accordingly. When leaving the event, you will ensure that due to the lateness of the hour you will respect the needs of nearby residents by leaving quietly and quickly. We will also not tolerate verbal aggression between guests on events. We are also aware of other paranormal events companies attending other groups events and causing disruptions and faking happenings and promoting their own group. In this instance these people will be removed to avoid spoiling other guest’s evenings.
3.3 Ghost Hunter Tours will not be liable for any damage or loss to property and personal equipment either on the journey to the event, during the event and on the journey back home from the event. This includes any damage that may be caused by any spiritual or poltergeist activity during the event.
3.4 Furthermore you agree to fully indemnify Us in respect of all liabilities, damages, claims, actions, expenses, demands or costs (including any legal fees in relation to such claim or damages) incurred by Us due to any matter in relation to or arising from Your use of the Service(s), Event(s) or Website including any breach or suspected breach of these Terms or Your violation of any law or infringement of third party rights.
3.5 We operate a strict No Smoking policy. As do the venues we ghost hunt. No one will be allowed to smoke or to bring any naked flames to the events. Smoking may be permitted at certain venues where there are designated open areas. You should check with a member of the Ghost Hunt Tours team first.
3.6 Alcohol or drugs are not permitted on any event with Ghost Hunter Tours. Anyone attending suspected of being under the influence or Drink or Drugs will be refused entry. Refunds will not be made. We do this for our guest’s safety and enjoyment. So, please do not attend any of our events under the influence of drink or drugs. There may be occasion where alcohol is made available in moderation, but this will be served with a meal.
3.7 As a guest please be aware you attend our events entirely at your own risk. Ghost Hunter Tours will accept no liability whatsoever for any accident/incident/injury to a client however it may be caused. Ghost Hunter Tours always attempts to foresee any potential problems or hazards in order eliminate them before the event. However, due to the nature of the events and locations accidents can still happen. We encourage all our clients to have their own third party public liability insurance when they come to our events. Ghost Hunter Tours carries public liability insurance however this may not offer comprehensive cover at some of the locations. As some investigation fall outside of boundaries that are beyond the normal public access. Therefore, you are asked to exercise extreme caution on our events.
4. OUR “OFFERS”
4.1 All Events/ Products which are displayed via our Website are part of our “offer” process. Each “offer” is open for a limited period of time referred to on the relevant Event/Product’s page on our Website (the “Offer Period”) with a limited amount of stock of that Product (“Stock”). The “offer” expires when the Offer Period expires or when the Stock has run out (whichever is the sooner). The “offers” displayed via our Website are invitations to treat.
4.2 By placing on order for any Event or Product via our Website for a particular Event or Product within the Offer Period (an “Order”), you are making an offer to us for you to purchase the quantity and type of Event or Product set out in your Order, in accordance with these Terms and at the price and such other terms as are set out on the relevant Product’s page on our Website. Orders can be made any time during the Offer Period provided there is Stock available at the point the Order Confirmation is given by us.
4.3 Once an Order has been placed by you and payment received by us acceptance of the Order will be confirmed by us in accordance with clause 6 below.
4.4 Each Order will not be processed or shipped until the Offer Period for each of the Events or Products contained in that Order has expired.
5. HOW WE USE YOUR PERSONAL INFORMATION
5.1 We require you to supply us with personal information on registration via our Website.
6. USE OF OUR SITE
6.1 You may only place an Order to purchase Events or Products through the Website if you are at least 18 years of age and have registered via our Website and have provided the personal information we require in order to set up your account. We may also specify additional requirements, terms or conditions applicable to all or any specific Events or Products, on the Website from time to time.
6.2 By registering via our Website, or by viewing, placing an Order for Events or Products or otherwise using the Website in any way, you are confirming that you agree to these Terms, our Acceptable Use Policy], that you are at least 18 years of age, and that you comply with all such additional requirements specified by us as are applicable.
6.3 It is your responsibility to ensure that you comply with the laws governing the purchase, import, transport and use of the Events or Products in your jurisdiction, especially if your jurisdiction is outside England and Wales.
7. THE CONTRACT BETWEEN US
7.1 Our shopping pages will guide you through the steps you need to take to place an Order via the Website. Please note that where Orders for several Events or Products are made by you at the same time, we will process this via the Website as one composite Order, but this is actually made up of several Orders. We reserve the right to divide the composite Order into individual Orders for acceptance by us and/or shipping, at our discretion.
7.2 Our order process allows you to check and amend any errors before submitting your Order(s). Please take the time to read and check your Order(s) at each page of the order process.
7.3 After you place an Order via our Website, you will receive a confirmation e-mail from us acknowledging that we have received that Order (“Order Acknowledgement”) and that it is pending. Please note that this does not mean that your Order has been accepted by us. Our acceptance of each Order will take place when we send you the Order Confirmation as set out below.
7.4 You may request amendments to an Order at any time prior to the Order Confirmation and we will endeavor to process amendments to the Order received in reasonable time, however, please note that all amendment requests are subject to our discretion. All amendments have to be submitted within this time via our phone lines within opening hours and before 9.30am if the Order Acknowledgment was sent before 5pm the previous day. Alternatively email us via the 'amend an order' section before the Order Confirmation has been sent, stating every detail of the Order including the name, Order number and amendment details. If the Order Confirmation has already been sent you will be unable to submit a request to amend your Order. If your Order has already been dispatched, you are welcome to return the Products to us in accordance with our Returns Policy set out below. At no time before an Order which has been dispatched has been returned to us can we cancel an Order or process any refund.
7.5 Once payment has successfully been taken from the payment method you provided in respect of the Events or Products included in that Order, we will send you an e-mail to inform you that the Order has been accepted, payment has been successfully taken and that and your Events or Products are reserved (the “Order Confirmation”). We may accept/reject each of these Orders individually prior to taking payment for and sending the Order Confirmation for that Product, and each of the Orders may be accepted and dispatched to you at different times.
7.6 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Website as referred to in clause 8.2, we will inform you of this as soon as possible by e-mail. If this occurs before we have taken payment and sent you the Order Confirmation we will not process that part of the Order. If you have already paid for and we have sent you an Order Confirmation for that Product, we will refund you the full amount including any delivery costs paid by you for that Product and any reasonable costs you incur in returning it to us, as soon as possible.
8. OUR RIGHT TO VARY THESE TERMS
8.1 We may amend these Terms from time to time. Please check back to the Website regularly and before you place an Order to see if these Terms have been updated.
8.2 Every time you order Events or Products from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
8.3 YOUR CONSUMER RIGHTS
8.4 Our Website is only intended for sales to consumers. As a consumer, you have a legal right to cancel your Order at any time before receiving the Order Confirmation or during a 14 day period from the date the Product(s) are delivered to you (the “Delivery Date”). This means that if you change your mind or decide for any other reason that you do not want to receive or keep a Product(s), you can return your Product(s) to us within 14 days’ of the Delivery Date and receive a refund. The original delivery note should be included in the returned package together with all labels/tags intact. You may use the original packaging if you still have it but if not, please pack your Events or Events or Products securely in suitable packaging material. Parcels may be rejected by us if they are received damaged due to unsecure packaging. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
8.5 However, this cancellation right does not apply in the case of certain Events or Products, where this is indicated in the relevant Product’s description, or where the Product is perishable, is sealed for health or hygiene reasons, or becomes mixed inseparably with other items after its delivery. These Events or Products include: underwear, swimwear or bra and knickers sets, pierced earrings or jewellery sets containing earrings or real body jewellery, and health and/or beauty Events or Products (unless the items have a manufacture fault or have been wrongly dispatched, in which case please contact us as mentioned below).
8.6 To cancel an Order of a particular Product, you just need to let us know that you have decided to cancel. The easiest way to do this is by contacting our Customer Service team by following one of the methods referred to on the Contact Us page of the Website. We will e-mail you to confirm we have received your cancellation of your Order. Full details of the Order must be placed within each returning package in order to be processed correctly. Parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package.
8.7 If you are e-mailing us or writing to us, please include details of your Order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
8.8 If you would like to exchange Products in an Order received by you:
8.8.1 You must first contact us and be given a reference number before you send your goods back to us, as referred to in clause 7.6;
8.8.2 all exchange requests must be clearly stated on a cover note included within the package of Products which is returned to us;
8.8.3 the details must include the model number, size and colour of the item requested;
8.8.4 you are welcome to provide us with more than one option for exchange as all exchange requests will be processed at our discretion and subject to availability;
8.8.5 we cannot guarantee that any exchange requests will be accepted, in particular where these are not stated on a note within the parcel or sent after the package is returned to us; and
8.8.6 all returns sent back without sufficiently clear exchange requests or where we cannot accept the request for any reason will automatically be considered as a request for a cancellation and refund. We are not obliged to contact any customer to obtain or clarify refund/exchange instructions.
8.9 If you cancel an Order we will:
8.9.1 refund you the price you paid for Products in that cancelled order. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
8.9.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). If you cancel and return every Product included within an Order within the time limits set out at clause 7.4 you will be refunded your full delivery cost included in that original Order. If only some of the items are returned, then only part of your delivery costs included in that Order will be refunded. If an exchange item is returned for a refund you will not be refunded your delivery costs but just the price paid by you for the item. Refunds can be rejected at this time and we have the right to issue an exchange only for exchanges.
8.9.3 make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Product back from you in its original packaging (or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us, or if you have not received the Product from us within 14 days after you inform us of your decision to cancel the order).
8.10 If a Product has been delivered to you before you decide to cancel the Order:
8.10.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Order. You can either send it back, or hand it to our authorised carrier. Please see our Contact Us page . If you return Products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method which requires a signature on delivery. If we have offered to collect the Product from you in the Order Confirmation, please refer to the further details provided; and
8.10.2 unless the Product is faulty or not as described (in this case, see clause 7.11), you will be responsible for the cost of returning the Products to us. You must provide a valid receipt for the full postage in case of any parcels lost in transit and any cases of non-delivery of returned Events or Events or Products will not be considered without this receipt (including Royal Mail or any other courier service used). If an exchange request is accepted by us we will send the exchange Product to you free of charge. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection, further details of which will be provided in the Order Confirmation.
8.11 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with these Terms and Conditions. As a consumer, you have legal rights in relation to Events or Events or Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms.
8.12 If you have returned the Product(s) to us and we are satisfied this is because they were originally faulty (other than as a result of improper use or maintenance by you), we will refund the price of the faulty Products, together with any applicable delivery charges and reasonable delivery costs you incurred in returning the item to us.
8.13 We will refund the price of the Product(s) to the same payment method which was used to purchase the Product(s) from the Website. If you used gift vouchers to pay for the Product we may refund you in gift vouchers allocated to the same user account.
8.14 Customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong colour selected incorrect sizing, not same as on the website, Customers must cover the full postage cost to return items back to us which will be confirmed via email on receipt and processed accordingly. (Parcels must be sent back via post only; we do not accept returns in person to the warehouse. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed). If an exchange is requested, we will send the exchange item to them free of charge. A valid postage receipt must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used.
8.15 You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.
8.16 Full valid details must be placed within each returning package in order to be processed correctly. Parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package. All returning request for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels is between 3- 5 working days. We do not have any retail stores to purchase or return items to.
8.17 If a parcel is undelivered to a UK address after 14-21 days from the dispatch date we will be able to issue a refund after an investigation has taken place. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place. If any of our (delivery) prices change we reserve the right to cancel an order.
9.1 Once your Order has been placed shipment will not take place until the expiry of the Offer Period which that Product is part of. Upon expiry of the Offer Period we will send you an e-mail confirming the Orders and providing you with an estimated Delivery Date (“Order Dispatch”). Dispatch times provided are estimates only, and may vary according to the relevant supplier’s availability and such estimated delivery dates may be subject to postal delays or an event outside our control (as described in clause 11.4) for which we are not responsible.
9.2 Delivery costs will be calculated by us and will be specified as part of the order process before you place the Order on the Website, and will be charged in addition to the price of the Products.
9.3 Orders shall only be accepted which specify delivery within the United Kingdon. Delivery shall be via such shipping methods as we may specify from time to time on our Website and in clause 9.6. .
9.4 Delivery of an Order shall be completed when we deliver the Products to the address you provided to us in the Order (or tender delivery at that address). It is your responsibility to make arrangements (such as notifying a neighbour) to accept delivery on or a reasonable period after the estimated delivery time and the Events or Events or Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will by your responsibility. If a parcel is undelivered to a UK address after 14-21 days from the dispatch date we will consider issuing a refund after an investigation has taken place. Under no circumstances can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.
9.5 Although the Delivery Dates specified are estimates only, if we miss the Delivery Date for any or Products for reasons within our control, then we will notify you as soon as possible, and will provide you with further reasonable delivery options (at no additional cost to you). You may cancel your Order straight away if we notify you that we will not be able to make any further delivery of those Product(s).
9.6 If you do choose to cancel your Order for late delivery under clause 8.5, you can do so for just some of the Events or Events or Products or all of them. If any of the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and applicable delivery charges.
10. EVENTS SPECIAL TERMS
11. By accepting these terms and conditions you are further indemnifying the promoters/organizers/individuals from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands, proceedings, any kind of legal suits, losses or expenses amounted in respect of or arising out of the injury to or the death of any person, or persons, or damage to any property arising from the clients participation and involvement in the event or activity or premises pertaining to the event. Please get in touch if you are unsure on any element.
12. Ghost Hunter Tours accepts no responsibility for any personal belonging including but not limited to clothing, equipment, damage to vehicles, parking fines, clamping of vehicles. All property and effects belonging to you are your responsibility and we would urge you to protect your property and keep all said articles safe whilst attending the event. GHT will take every precaution possible.
13. Any information that we may receive from you or that is requested by us in relation to names, addresses, email addresses or contact telephone numbers is sensitive and will not be used for any purposes other than to be incorporated into our database for Ghost Hunter Tours and our parent company The Switch Organisation Limited as per data protection laws. For information on how your data is stored and used please contact us.
14. When any part of an event is in the open air it is obviously going to be affected by the weather conditions. Although in very rare circumstances would this have an effect on the event, if it does Ghost Hunter Tours reserves the right to move the event into covered conditions (where possible). However, this is very rare, and it is the responsibility of the client to ensure that they are wearing appropriate clothing and are protected against the weather. In the event of severe adverse weather conditions Ghost Hunter Tours reserve the right to cancel an event. As much notice as possible will be given to guests prior to travelling to the event. However, if the weather is such that any member of the Ghost Hunter Tours Team is unable to reach the event then Ghost Hunter Tours will deem the event to be inaccessible and therefore cancelled. This may happen as late as guests travelling en route to the event. Ghost Hunter Tours (GHT), will, however, endeavour to ensure that this is the last option taken and will always work towards the event going ahead as planned.
15. All Mediums and Psychics attending any Ghost Hunter Tours events are thoroughly tested and reputable mediums and paranormal investigators. Throughout the event they may offer you their own views and perspective. This doesn’t represent any though or views GHT may hold and this should be considered when interpreting information. You are solely responsible for making your own decisions about what you are experiencing and act according to your own beliefs not the beliefs of others. Ghost Hunter Tours recognise that statements are the sole opinion of the medium, host, or investigator and not a reflection of Ghost Hunter Tours policies and opinions. There are no guarantees in relation to what is truth and what may be an offered opinion. All our events are for entertainment purposes only.
16. Cancellations due to circumstances beyond the control of Ghost Hunter Tours . Should an events be cancelled, We will immediately offer you full refund of monies paid for the event. However, if the event is rescheduled Ghost Hunter Tours may set limitations on any refunds requested. We will endeavour to ensure that every client is made aware of a cancelled event as soon as possible. However, if this has not been possible, Ghost Hunter Tours will not refund any expenses incurred due to the cancellation of an event, this includes travel and hotel expenses. We never want to cancel any event.
17. We try to offer a psychic/medium element to our events. However, there may be occasions when this isn’t possible. We would suggest, If you are booking your event on the basis of a medium or sensitive being present, then please use the contact us of Facebook page for clarification prior to completing your order.
18. Locations Ghost Hunter Tours promote are one’s that have over the years demonstrated paranormal activity, witnessed and recorded by ourselves and others. Ghost Hunter Tours cannot guarantee what activity may occur during an event. This may be minimal or very intense resulting in injury to yourself or your clothing due to paranormal activity. Ghost Hunter Tours accept no responsibility for whatever may occur as a result of any paranormal activity. It also accepts no responsibility if minimal or no activity is experienced on an event. We also investigate locations at owner’s requests.
19. These GHT terms and conditions are non-negotiable and your booking of an event demonstrates their acceptance by you, the client. These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.
20. Ghost Hunter Tours will endeavor to ensure that your time spent at the location is full and content packed, and we should all have an experience that will not be forgotten and enjoyed.
21. The use of cameras, filming and recording equipment is permitted on our events subject to limitations imposed on us by the venue owners. Any footage caught is deemed to be for personal use only and not for public view and ownership of this footage either audio or visual belongs solely with Ghost Hunter Tours (GHT). Before commencing video or audio capture you must advise anybody being recorded so that they are aware and have the choice not to be included. It is also imperative that you seek consent from the Ghost Hunter Tours Office by email before releasing any audio or visual footage into the public domain and this includes Facebook and personal websites. This is to ensure that our guests, events and our locations are not compromised in any way. Failure to comply with this could lead to legal action being taken it may also upset other guests which we would not want to happen. You may be asked to sign a document during your event and some locations do have limitations for filming in order to ensure the enjoyment of all guests.
CANCELLATIONS BY US
22. We can cancel a Ghost Hunter Tours event at any time for any reason at our own discretion although we will avoid this at all costs. We can particularly cancel an event if not enough customers have booked to make in financially viable to operate. If we have to cancel, we will tell you as soon as reasonably possible. In these circumstances we will give you a full refund of any money paid to us or move your booking to another event of your choice (within reason) and to the same value but we will have no other liability whatsoever to you. This includes refunds on any hotel bookings or refunds on any travel arrangements or other costs incurred relating to the cancelled event. We do not cancel events unless it is necessary.
CANCELLATIONS AND REFUNDS
23. It is your responsibility at the time of booking to ensure that you are able to make the event date and start time as Ghost Hunter Tours cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event.
24. All payments are non-refundable and non-transferable. Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than 10 days prior to the event. If the balance payment is not received by the due date, Ghost Hunter Tours have the right to re-sell your places and retain any deposit payment already received.
25. We want all of our guests to enjoy our events and to feel safe, one disruptive guest can have an adverse effect on any event. We therefore insist that you read and agree to the terms set out in this policy.
26. There is a strict behavior code on our events which all guests should be made aware of.
27. No anti-social or aggressive behavior will be tolerated. Any behavior deemed inappropriate will be dealt with swiftly and the person or persons concerned will automatically be removed from the event regardless of any transport difficulties or any adverse weather conditions.
PRICE OF EVENTS PRODUCTS AND DELIVERY CHARGES
27.1 The prices of the Events or Products are as quoted on the Website at the time your Order is accepted, and an Order Confirmation is issued.
27.2 It is always possible that, despite our reasonable efforts, some of the Events or Products on the Website may be incorrectly priced. If we discover an error in the price of the Product(s) you have ordered, we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your Order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the Order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product(s) to you at the incorrect (lower) price.
27.3 Prices for each of the Events or Products may change from time to time, but changes will not affect any Order you have already placed and for which an Order Confirmation has been issued.
27.4 The price of a Product includes any applicable VAT. VAT at the applicable rate will be payable by you in respect of all packaging and shipping charges.
27.5 All of our Products are delivered with a packing slip identifying the customer’s billing and shipping address and the Products included in that order but not the costs. An invoice is available upon request via email as soon as the Order Confirmation has been sent which shows the breakdown of Events or Products and costs including VAT. All Events or Products are inclusive of VAT unless delivered directly to a country that does not charge VAT. The invoice provided within the parcel will assist applicable customers in claiming a refund of any VAT where this is due at a later date themselves if they live outside of the EU. We do not deduct this or provide any further details apart from the invoice. We do not operate in the VAT Retail Export Scheme that offers Tax Free Shopping to customers and businesses within and outside of the EU. More details in relation to this can be found at:
27.6 Delivery services will be provided by our nominated our delivery services provider, details of which will be specified in the Order Confirmation. Delivery charges will be charged by them directly to you at the rates specified in the order process on the Website, and as confirmed to you.
28. HOW TO PAY
28.1 You can only pay for Events or Products using a debit card or credit card or other payment method in each case which is approved by us.
28.2 Payment for the Events or Products and all applicable delivery charges are due in Pounds Sterling in advance. Any currency conversions shall be carried out by your own bank at your cost.
This clause 11 does not affect your statutory rights as a consumer.
29.1 We are not responsible for any loss or damage you suffer that is a foreseeable result of our breach of theseTerms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time an order was placed on the Website.
29.2 Nothing in these Terms shall exclude our liability for personal injury, death or other liability which cannot be excluded under applicable law.
29.3 The Products are only supplied for domestic and private use. You agree not to use the product for any commercial, business, export or resale purposes and we have no liability to you for any indirect or consequential loss or damage or loss of profit, loss of business, business interruption, or loss of business opportunity.
29.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
29.5 Our total liability to you in respect of any losses arising as result of result of non-delivery of the Events or Products ordered by you shall in no circumstances exceed the cost of the Product(s) ordered but not delivered (including shipping costs).
29.6 This clause 10 shall survive termination of the agreement between you and us.
30. INTELLECTUAL PROPERTY RIGHTS
30.1 We are the owner or licensor of all intellectual property rights in the Website, including both the design, trademarks, logos and copyright of the Website, and such rights as are featured in/on the content showcased on or available for purchase through the Website.
30.2 Each of our suppliers has confirmed to us that they are either the Brand Owner or their licensee, or that they have purchased the Events or Events or Products after they have been put on the market in the European Economic Area by, or with the consent of, the relevant Brand Owner.
30.3 You agree not to copy (in whole or in part and in any medium), nor adapt, modify or commercially exploit any of such intellectual property rights, whether they exist in or relate to the Website, any of the Events or Events or Products or any other rights belonging to us or any of our suppliers or their licensors.
You agree to keep us fully indemnified against any claims, liability, loss or damage arising from your breach of these Terms or our Acceptable Use Policy.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
34. GOVERNING LAW
These Terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website a (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement and are incorporated into our Terms of Sale.
is a website operated by us, The Switch OrganisationLimited, a company incorporated and registered in England with company number 7031545, whose registered address is 8 Bunning House Chambers Road London England N7 0NX.
You may use our site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, download, or re-use any material from our site other than for the purpose of placing an order pursuant to our Terms of Sale.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site.
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site (interactive services).
Where we do decide to provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is, and any additional terms which apply to that interactive service.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
SUSPENSION AND TERMINATION
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of our Terms of Sale and the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Purpose of Cookie
A description of the purpose for which the cookie is used should be added. For example:
“This cookie [is essential for our site to][enables us to]:
[Estimate our audience size and usage pattern.]
[Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.]
[Recognise you when you return to our site.]
Include any appropriate links to external information.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 30 days.